Common problem

common problem
1. Are all the products genuine?
Adhering to the consistent rigorous attitude, we strictly control the origin, craftsmanship, and raw materials of the products, and strive to help consumers get the best quality products. You can buy with confidence.
2. How is the order delivered?
According to the location of the customer and the size and weight of the product, the logistics distributor is selected to ensure a high-quality user experience. Currently, optional express delivery is not supported, and the specific logistics information can be checked in the [Customer Center] after the order is successfully placed. You can also keep the order number, ask online customer service, and track commodity logistics information in real time.
3. How long will my package be delivered?
We will deliver the order within 10-15 working days after the order is successfully paid. The specific delivery time depends on the express delivery time.
4. How to free shipping?
For the total price of a single purchase (excluding shipping costs) greater than or equal to $899 (Taiwan Dollar), we provide one free delivery service.
5. Is there any color difference between the actual product and the picture?
The product photos are all taken in kind, and the colors are proofread by the designer. Due to the differences in different computer monitors, light, and brightness, slight color differences are unavoidable.
6. Can the order information be modified after the order is placed?
Before confirming the checkout, the user can modify the receiving information in the order details page, and the modification result is subject to the actual page modification prompt.
After confirming the checkout, if you want to change the receiving information, please contact the online customer service and provide the correct receiving information within 24 hours after placing the order.
Note: As long as you contact customer service within 24 hours and provide the correct receiving information, it means the acceptance is successful.
More than 24 hours, becau